Refund policy

The Distance Selling Regulations give you the right to change your mind and cancel an order within fourteen days of receiving your goods and you have a further fourteen days to return the goods.

We will refund or exchange your purchase within seven working days of receiving the goods back if:

• you change your mind within fourteen days (please notify via email hello@thefighouse.co.uk) - postage not refunded
• the goods are being returned because they were incorrectly supplied - we will refund the postage
• they were damaged on receipt of delivery - we will refund the postage

If you are returning items please return with original packaging and labels.

Please note we are unable to accept returns on used/opened products unless faulty.

When making a return please notify us first via e mail at hello@thefighouse.co.uk to obtain a returns reference number and then send the item back to:

Returns Department, The Fig House Ltd, The Old House, Abberton Road, Fingringhoe, Essex CO5 7AL.

Please include your details and the reason for the return. Please ensure that any returned goods are correctly packed to avoid breakages. It is advisable to obtain proof of postage.

For further assistance please e-mail sarah@thefighouse.co.uk.

Breakages in transit and Damaged items

All items must be inspected upon receipt. Breakages in transit and damaged goods must be reported to us within 48 hours of receipt of goods by email to sarah@thefighouse.co.uk. Broken goods must be kept together with the original packaging for 2 weeks in case we or our insurers wish to recover them. Replacements will be offered from stock if available. If not, refunds or replacements direct from our suppliers may be offered as an alternative. We may require a photograph of the broken or damaged item to be sent by email.