Terms of service
Welcome to The Fig House website terms and conditions of use. These terms of use apply to the use of this website. If you do not agree to these terms and conditions you may not use or access this website. As with all terms and conditions, these get a bit long-winded and we’re sorry if they sound rather formal, however, they are pretty standard.
General Information
thefighouse.co.uk is the website of The Fig House Ltd, Company Number 13612528 based at The Old House, Abberton Road, Fingringhoe, Essex CO5 7AL. Our office contact number should you need it is 07918 648361.
Ordering
All orders are subject to acceptance and product availability (all our products are kept in stock unless a Special Order).
We will contact you via e mail to confirm your purchase so please ensure the details you provide on your order are correct. Please would you also provide your mobile telephone number so that we can pass this to the courier company. If any of the details on your order are incorrect please contact us as soon as possible.
Please contact us via email sarah@thefighouse.co.uk if there is an item that we do not currently stock that you would like - we will do our best to try and source it from our suppliers.
Deliveries
For Delivery details please see - Delivery
Returns, Damaged goods & Refunds
For details on returns, any damage to good received and our refund policy see Returns & refunds
Data Privacy & Security
Our full Data Privacy policy can be found here - Privacy policy
The Fig House Ltd will not pass on your personal details to any third party other than to process payment. We use Shopify and Paypal to collect/ process transaction information and we do not store credit card details.
We will never ask for personal details via email. If you receive an unsolicited email asking you for your thefighouse.co.uk log in details, please Contact Us immediately.